Refund and Returns Policy
Bhagwati Pharmacy
📞 Contact Number: 8108851306
📧 Email: info@shabbyonline.live

At Bhagwati Pharmacy, we strive to ensure the safety, satisfaction, and well-being of our customers. Due to the sensitive nature of pharmaceutical products, our Refund and Returns Policy follows strict guidelines in compliance with health regulations.

1. Return Eligibility

We accept returns only under the following conditions:

• Wrong product delivered (different from what was ordered)

• Damaged or expired products received

• Packaging issues affecting the safety or usability of the product

Note: Items must be returned within 3 days of purchase or delivery, along with the original receipt and unopened packaging (where applicable).

2. Non-Returnable Items

As per medical and legal standards, the following items are non-returnable and non-refundable:

• Opened or used medicines

• Temperature-sensitive products (e.g., insulin, vaccines)

• Prescription medications dispensed correctly

• Health supplements, personal care, and hygiene products (if opened)

3. Refund Process

If a return is approved:

• A refund will be processed to the original method of payment, or

• Store credit may be offered, depending on the customer’s preference and product type

• Refunds may take 5–7 business days to reflect, depending on your bank or payment provider

4. How to Request a Return or Refund

Please contact our support team with the following details:

• Name and contact number

• Purchase date and receipt number

• Reason for return/refund

• Photos (in case of damaged or wrong product)

📧 Email: info@shabbyonline.live
📞 Phone: 8108851306

Our team will respond promptly to assist you with the next steps.

5. Cancellations

• Orders can be canceled before dispatch.

• Once dispatched or delivered, standard return conditions apply.

• Prescription orders once processed are not eligible for cancellation unless there is an error on our part.

6. Policy Updates

We reserve the right to update or modify this Refund and Returns Policy at any time. Updated versions will be available in-store or on our website (if applicable).

Thank you for choosing Bhagwati Pharmacy. We appreciate your trust and aim to serve you with integrity and care.